Yes, it's safe to buy from our online store and all payments are processed through PayPal or Redsys payment platforms, two international online payment management operators that offer all guarantees to ensure transactions are carried out securely.

If you wish, you can also split your purchases with the Alma system, you will find information next to the product details and you can select this payment method in your shopping cart.

How does it work?

- Choose Alma when making the payment. You can pay in 2, 3, or 4 installments

- Simply enter your card details as with a traditional payment

- Your application validation is instant

- You will then receive an email with the payment schedule and a reminder email 3 days before each subsequent charge

Conditions

- This type of payment is available for all orders between 300€ and 2.000€

- Accepted cards are those issued in Spain, France, Germany, Italy, and Belgium, including debit, Visa, MasterCard, and Amex

- Pre-paid, virtual, or automatic authorization cards are not accepted (e.g., Revolut or N26)

Once the order is formalized, you will receive a confirmation email.

It's possible by sending an email to info@majoral.com

Yes, all our shipments are properly insured.

Upon completing your purchase, you will receive a confirmation email containing your order reference and details.

Some collections may become unavailable in our online store over time. However, you can contact us at info@majoral.com or through chat to request information or availability of any Majoral item.

Once your order is shipped, we will send you the corresponding information so you can track the shipment.

Yes, you should first contact Majoral's Customer Service. If you wish, you can consult the policy on changes and returns here.

Due to Majoral's commitment to sustainable production and our artisanal manufacturing process, orders usually take approximately 3 working days to ship, unless jewelry customization is needed, in which case you will be duly informed.

You can contact us at info@majoral.com or by phone at 933 209 100.

Majoral offers shipping service worldwide.
Shipping costs will be indicated at the time of purchase. Under no circumstances will Majoral be responsible for or cover the fees that must be paid in each country to import purchased products.

If due to any shipping incident your piece doesn't arrive in good condition, please contact us at info@majoral.com providing your order number and images of the damaged piece, and we will inform you how to proceed.

You can find our size guide here, where we provide two methods to calculate your size.

Yes, all our pieces are sent wrapped in our Majoral packs, ensuring the same online shopping experience as in our physical stores.